Support & Service

Swift maintenance service, remote monitoring tools, effective support services

Support and Services

From our experience, we are convinced our support and services does increase machine up time and thus improve productivity.

24/7 available support services

Remote support and services

Provides support solutions

Preventive Maintenance & Service Contract

From our experience, we are convinced that routine preventive maintenance does increase machine up time and thus improve productivity.


Therefore, we also offer Service Contract that is designed according to your needs with the goal to reduce machine downtime by finding problems before it happens. Service Contract will cover your variable speed drives, AC & DC motors and other peripheral control equipment.


The Service Contract is custom design to fit customer needs. It can be one service day per month, or quarter, for a renewable period of one year. A maintenance logbook will be open, and spare parts list are compiled so that customer can plan their inventory for stock items and emergency breakdown. In addition, by checking and fine-tuning the accessible parameters of the control system components, this will ensure the control system are configured for optimum productivity.

By having a routine preventive maintenance

It brings the following benefits:

  • Less machine breakdown
  • Predicted repairs are more easily scheduled
  • Machine operation is optimized to increase productivity

Service Contract scope will cover the following:

  • Review of machine control system performance
  • Suggest any improvements or upgrade for the machine based on the review
  • Clean the control panel and variable speed drives
  • Check motor resistance and connections
  • Verify all power connections
  • Verify power supplies for tolerance
  • Verify signal wiring, shielding properly terminated and tight connections
  • Recommend spare parts are purchased for components that are predicted to fail

On Site Support and Services

Greenbulb Energy integrates the best practices in the industry to provide you with the detailed and timely support you expect and deserve. It includes providing exceptional assistance for your immediate problems, but we are also here to provide long-term support for your company. When you contact us, you can count on superior technical services with our friendly customer representatives.


Our support services add additional value to your experience with our company. It means providing a superior experience of online support with fully integrated systems. The support technicians and engineers you will interact with have advanced training and knowledge about the most complicated systems, and they can either solve your problem fast or refer you to someone who can. We take pride in combining both speed and accuracy, and our base of knowledge has a long history, which goes back to 2014.


The most advanced level of support we have is the senior level engineering services. We provide our clients with the assurance for a variety of technical problems. Our goal is to resolve your issue as quickly as possible. We understand that time is a valuable resource, and our advanced support team responds promptly and efficiently. Moreover, this is the solution when you require greater depth and knowledgeable support, and we have a rapid dispatch system in place to get your needs met immediately. Complicated problems are easy to resolve when you request assistance at this level, and we can answer any additional questions you may have at any time.


We work hard to ensure that our engineers can meet your needs in the following situations:

  • Comprehensive analysis and troubleshooting of entire systems
  • Designing and implementing directory services
  • Providing support and expertise for additional deployments of applications
  • Implementation services and support for enterprise solutions
  • Other support requests

Online Support and Services (Remote)

We live in a world of smart devices and your lifting equipment is no different. From remotely monitoring your equipment usage and condition to ordering parts - digital tools bring crane information online, so it is easily accessible anytime and anywhere. Whether you’re on the production floor, in an office or on the road you can have visibility into maintenance activities and see how your cranes are performing no matter where you are.


Remote Support provides 24/7 access to a global network of experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime. In controlled circumstances, two-way communication with the machines and their operators can be established in order to expedite corrective action. Remote Support is ideally suited for extremely remote locations.


Industrial companies all over the globe are talking about digitalization and the Internet of Things (IoT). Our service is not just talking about IoT, we are using it, transforming the delivery of maintenance services in every aspect of our day-to-day operations.  Our customers expect transparency and speed.

Summary

Greenbulb Energy Team ensures that you get the right technical support that you need to complete all your business objectives. We employ a remarkable team of skillful service professionals to ensure that your company can remain competitive.


From project management to extended technical support, our managed services offerings are comprehensive. For additional information, you can always contact our support desk for further details. We are available 24/7 to answer specific questions that address your concerns directly.

Curious to learn more and find out how Greenbulb Energy solutions

would optimize your business?

Get In Touch With Our Team
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